PEACE OF MIND – ANYTIME, ANYWHERE – 24/7
Immediate concierge service! All of the time and effort you invested in planning for your home electronics does not go unnoticed. AV Design experts bring reliability and peace of mind long after your system has been installed. We are available for you 24/7!
With AV Design Care you are in the hands of the industry’s elite, trained to anticipate your needs and respond to your expectations. You can take comfort in knowing that you have access to ongoing support from one of the industry’s most experienced, educated and attentive service organizations.
PEACE OF MIND FOR YOUR HOME TECHNOLOGY
TECHNOLOGY SUPPORT YOU CAN COUNT ON
Technology systems occasionally experience disruptions. We want to keep things simple and provide support for the Gold Coast area homeowners if their smart home technology systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
EXPERIENCE OUR BENEFITS
REMOTE REPAIR
Your system will be accessed remotely and oftentimes repaired without a service call.
APP CONTROL
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
24/7 SUPPORT COVERAGE
We're available to communicate with you in whichever manner best fits your lifestyle.
DISCOUNTED SERVICE CALL RATES
In the unlikely event that a service call must be scheduled, you'll receive a preferred rate. Depending on the Service Level Taken up
WHAT CAN WE MONITOR?
Whether most of your network connected devices are up and running.
Health of many connected AV devices and light switches (availability may vary depending on manufacturer).
Internet up/down state and average upload/download speeds.
WHAT CAN'T WE MONITOR?
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
Toasters, wicker baskets, toilets, Some major home appliances (yet), pets, kids, plant life or threats from zombies.
CHOOSE YOUR MONTHLY SUBSCRIPTION
ESSENTIAL PLAN
PROACTIVE MONITORING AND REMOTE REPAIR
We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.
REACTIVE REMOTE REPAIR
Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.
BUSINESS HOURS EMAIL, TEXT AND CHAT SUPPORT
We’re available to communicate with you in whichever manner best fits your lifestyle.
24/7 PHONE SUPPORT
Experience the convenience of a live answer by one of our knowledgeable technicians.
APP CONTROL
You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
QUOTATION ONSITE SERVICE CALL RATE
In the unlikely event that a service call must be scheduled, Youll recieve a discounted hourly labour rates AND a flat call out fee of $135.00 Inc GST (Usually $160.00 Inc GST)
ENHANCED PLAN
PROACTIVE MONITORING AND REMOTE REPAIR
We'll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.
REACTIVE REMOTE REPAIR
Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.
24/7 EMAIL, TEXT AND CHAT SUPPORT
We’re available to communicate with you in whichever manner best fits your lifestyle.
24/7 PHONE SUPPORT
Experience the convenience of a live answer by one of our knowledgeable technicians.
APP CONTROL
You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
DISCOUNTED ONSITE SERVICE CALL RATE
In the unlikely event that a service call must be scheduled, you'll receive a min of 20% off labor rates and "Front of Line" next day service. PLUS NO CALL OUT FEE
Despite all the time and effort invested in planning for your home or business electronics, AV Design recognizes that your relationship with the technology in your home or business doesn’t begin until the day you move in. This is also the day you start the most meaningful part of your relationship with AV Design. We’d like to introduce you to AV DesignCare – creating clients for life.
Immediate concierge service! All of the time and effort you invested in planning for your home electronics does not go unnoticed. AV Design experts bring reliability and peace of mind long after your system has been installed. We are available for you 24/7!
Our primary goal is to prevent inconvenience and frustration when devices stop working. If an issue does arise, we do whatever it takes to resolve the matter promptly.
Technology plays a vital role in our lives. We interact so frequently with them that when they fail, it is a major imposition… if not an emergency. Like your car, technology endures constant wear and tear. Scheduled maintenance, routine care, and system updates are the only way to protect your custom integrations from the unexpected.
